Widow, 78, cancels lifelong doorstep milk delivery after being told to order online

A PENSIONER cancelled her lifelong doorstep milk delivery after she was stopped from ordering by phone.

Pam Khan, whose family has had pintas delivered to the home since 1944, was told she had to order online.

The widow, 78, said: “I have had a computer but they can go wrong and I prefer to order in the old-fashioned way.

“Milk is a lifeline, especially for older people, and I was going to have it delivered for the rest of my life — but unless I go online it won’t be.”

Pam, from Southampton, reckons 13,500 pints have been delivered to her family home over the years.

But she cancelled the service when Milk & More went online-only last month and told Pam she would have to set up an account.

It left her frustrated because the plastic milk bottles she buys at the shop cannot be recycled and end up in landfill sites.

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Pam has described the situation as “sheer stupidity”.

Milk & More said: “We acknowledge and accept that some people can’t or don’t want to move online.

“We’re very willing to help them, if possible, find an alternative supplier.”

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